FAQ

You can pay for your order by credit or prepaid card, PayPal or advance bank transfer. You choose the payment method at checkout. If you pay by bank transfer, sending us the payment receipt via WhatsApp or email speeds up the processing of your order.

You can request an invoice right at checkout by entering your tax code, VAT number and SDI or PEC code. An invoice issued on the tax code alone is also possible. The invoice is sent electronically by the end of the month in which the goods were delivered. If an order is confirmed and paid in one month but delivered in the following one, you first receive a deposit invoice (for the amount paid) by the end of the month of payment, and then a final invoice (for a zero amount) by the end of the month in which the order was completed. This procedure is required for the correct settlement of VAT. If you do not want an invoice, the transaction is recorded as a receipt and the invoice cannot be requested at a later stage.

The goods you receive are not subject to any additional charge and/or customs duty, because all customs procedures and any duties are handled and settled entirely by us. You receive an invoice with VAT issued by a company holding an Italian VAT number. Please note, however, that for shipments to non-EU countries any export-related customs charges may be applied by the local authorities and remain payable by the customer. We recommend checking any expected costs with the customs authorities of your country in advance.

If you chose bank transfer as your payment method, the order is processed from the moment we receive the receipt of the completed payment. The order status stays "to be paid" until the transferred amount is actually credited in our systems (usually within 2-4 days). Contact one of our representatives for further clarification.

Delivery times are always shown on the product page or in the quote and may vary depending on the warehouse the goods come from. They include importation and the subsequent delivery by a national courier. Only after a careful check of the integrity of the products, carried out at our warehouse, is the parcel handed over to one of the major express couriers for final delivery. National deliveries take place within 24/48 hours (72 for islands or remote areas) from the moment the goods leave our Italian warehouse. You can check the shipment status on the dedicated page that was sent to you by email.

No. As a rule, collection at our premises is not possible. Goods are shipped by national express courier, except for the cases we indicate (fragile and/or bulky items).

Of course! Delivery can be made wherever you prefer. If you have arranged it with your mechanic, we can ship directly to the workshop. Remember to enter the correct shipping address at checkout. Our team will make sure your order is delivered where you indicated.

The VIN is a 17-digit code made up of numbers and letters that precisely identifies the vehicle and its spare parts. You can find it at the bottom of the windscreen, on a sticker inside the driver's door or in the vehicle registration document under letter (E). Not every vehicle has a 17-character VIN: cars built before 1981 have a different chassis number that identifies the vehicle only partially. In those cases you need to provide detailed information, which we will ask you for depending on the parts or accessories required.

If you have any doubt about the compatibility of the product, give us the VIN of your vehicle before placing the order: our team will check whether the product suits that vehicle and will send you a photo of the part identified, so that you can confirm it is the right one. Should the product still turn out not to be compatible despite our checks, we guarantee all the assistance needed to find the right solution at our expense (replacement, restocking, return and refund).

There are over 1 million part numbers on our website, but the one you are looking for may not have been uploaded to the portal yet or linked to your specific vehicle. If you cannot find the product you are looking for, do not hesitate to contact one of our technicians for a dedicated quote.

All the products we sell are covered by the 24-month warranty for lack of conformity under Italian Legislative Decree 206/05 for private consumers (a natural person who buys the goods for purposes unrelated to their professional activity, i.e. who places the order without entering a VAT number in the order form). They are also covered by the manufacturer's commercial warranty. For further information see the Terms and Conditions or the websites of the respective manufacturers.

Malfunctions, issues and the related return procedures are handled by one of our technicians, who provides assistance in identifying the problem and finding a solution. Should a return be necessary, you will be given the correct return procedure by phone or by email. Any refund is issued as soon as we have received your shipment at our returns centre. Once the integrity and conformity of the original packaging have been verified, the refund is issued to the same payment method used at checkout. If you confirmed the order by advance bank transfer, please let us know the IBAN where you want to receive the refund.